"I have used the skills learned in class. In fact, my team is hosting our quarterly departmental meeting on Friday and I again plan on using your techniques. I have taken several courses through Oracle University and I can honestly say that yours was the most exciting and challenging of them all. Thank you."
- A. Anastasi, Oracle

Complete Communicator:
Reaching Results in Every Business Transaction

Over 95% of the workforce must interact with others in order to do their jobs, and communication skills are the number one factor affecting employee relationships with customers, superiors and colleagues.

The Complete Communicator work combines communication techniques in an intense, highly individualized, skills development program. Employees learn to communicate effectively one-on-one, in small groups, standing before large audiences, and over the phone and Internet.

Through videotaping and individual coaching, participants understand their current style of communication and learn how to project it more effectively in every business interaction.

The results of this work:

• Quickly assess group dynamics, spot resistance and cultivate support
• Establish immediate rapport with peers, superiors and groups
• Effectively communicate with difficult individuals.

Specific Skills Mastered:

• Making the right first impression with a warm, natural composure
• Observing others and modifying communication delivery based on behavior, body language and tone of voice
• Delivering candid feedback in ways that motivate and build relationships
• "Thinking on their feet" to better handle questions and objections.

Delivery: Customized formats, including workshops, online, one-on-one coaching and consulting.