"This course was invaluable! Not only did I learn more effective communication skills, I had a great time while doing so! "
- Yvette Winfield, Senior Systems Engineer – EMC Corporation

Complete Communicator:
Reaching Results in Every Business Transaction

Sales representatives constantly communicate in diverse environments: sitting, standing, online, and over the telephone. This work draws from a broad range of topics to provide skills for each of these settings.

Sales people learn to improve their communications one-on-one, in small groups, standing before large audiences, and over the phone and Internet. Through videotaping and individual coaching, sales participants understand how their communication style affects others, and how to project themselves more effectively in every business interaction.

The results of this work:

• Establish immediate rapport with peers, superiors and customers
• Quickly assess group dynamics, spot resistance and cultivate support
• Effectively communicate with difficult individuals.

Specific Skills Mastered:

• Making the right first impression with a warm, natural composure
• Observing others and modifying communication delivery based on behavior, body language and tone of voice
• Delivering candid feedback in ways that motivate and build relationships
• "Thinking on their feet" to better handle questions and objections.

Delivery: Customized formats, including workshops, online, one-on-one coaching and consulting.